- FREE SHIPPING IN AUSTRALIA
- DUE TO THE COVID RESTRICTIONS DELIVERY TIME MAY TAKE 5-19 BUSINESS DAYS
HOW SOON WILL I GET MY PACKAGE?
Shipping times vary by country, but it normally takes about 7 to 22 business days for your item to arrive.
HOW CAN I TRACK MY ORDER?
A shipping confirmation is emailed to you as soon as your order has been shipped, which will allow you to the status of your shipment.
HOW DO I KNOW IF MY PACKAGE HAS SHIPPED AND IS ON ITS WAY?
Once you place an order, you will receive an automatic confirmation email. once your order has been processed and is ready to leave our distribution center, you will receive another email with shipping information. Please note that the shipping confirmation email does not necessarily mean that the carrier has picked up your package from our distribution center. Please use the appropriate carriers tracking features to determine when your package has been picked up and is in transit.
Please allow 24-48 hours from the time you place your order for its status to update.
WHY DIDN'T I RECEIVE AN ORDER CONFIRMATION/SHIPPING CONFIRMATION EMAIL?
After you place your order, we always send an order confirmation email you provided us. After we ship your order, we also send a shipping confirmation email to the email you provided us. Please be sure to check your spam/junk folder for the emails.
MY TRACKING INFO SHOWS MY PACKAGE WAS DELIVERED, BUT I NEVER RECEIVED IT
We know how important your order is! If the tracking information stated that your items have been delivered but you haven't received it, please check around your neighbourhood in case another home received it by mistake. Speak with family, roommates, etc. in the event they received it on your behalf. The package may also have been left with property managers or an apartment office.
We will always do our best to assist you, but Blanc does not hold responsibility for packages that are lost or stolen in transit. If you are still unable to locate your package, you must contact the shipping carrier to discuss the issue and file claim with them.
WHY ISN'T MY TRACKING INFO UPDATING, IS THERE SOMETHING WRONG?
This is normal. The tracking information normally lags behind the true status of your package. If it hasn't updated over 2 weeks, please contact support.
DO YOU SHIP INTERNATIONALLY?
Blanc is looking into avenues to ship internationally, but at the moment our services are limited in Australia.
TAXES AND DUTIES
Australian law requires that goods and services shall be taxed. We have already included the GST in our price and the breakdown will be shown when you checkout.
HOW SECURE IS MY PERSONAL INFORMATION?
Blanc adheres to the highest industry standards to protect your personal information.
Your credit card information and personal details are encrypted during transmission using the 128-bit SSL (Secure Sockets Layer technology), the same level of encryption used by large banks around the world.
Your credit card information is only used to complete the requested transaction and is NOT subsequently stored.
HOW CAN I CONTACT BLANC?
You can contact our customer support via email: email@example.com. We do our best to respond within 1-2 business days.
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