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Questions? support@blancamore.com

Returns 
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund but we can replace it if it's faulty.

To be eligible for a return, your wallet must be unused and in the same condition that you received it. It must also be in the original packaging. 

Gift cards are exempted from being returned. 

To complete your return, you will be asked to take a photo of the damaged part and/or the wallet, and the receipt for proof of purchase

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at support@blancamore.com. 

Sale items 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges  
We only replace your blanc wallet if they are defective or damaged. Please see our warranty policy.

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 

Shipping 
To return your blanc wallet, you should mail your product to:

PO Box 4038 Keilor Downs VIC 3038

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If the return is a result of our error (you received an incorrect or defective item, etc.), we'll pay for the return shipping costs.


Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over $55, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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